Customer Success Manager – (based in Shenzhen)
Our Client is a rapidly growing global software vendor. They are looking for an experienced Customer Success Professional to join their Japan team, to support their expansion and development in the APAC region.
Responsibilities:
• Develop and maintain long-term relationships with customers, team up with sales and expert services on expansion and renewals
• Establish and lead Enterprise Success Programs to provide comprehensive support and resources for the customers, lead cross-functionally to drive customer success
• Obtain a thorough understanding of the company products to provide accurate information on each component and the implementation roadmap
• Assist customers to draft best practice with expert industry knowledge
• Fosters and engages in a culture of teamwork and collaboration
Requirements:
• Bachelor’s degree holder required; Master’s degree preferred
• Minimum 10 years of experience in of Customer Success Management, consulting or sales experience with enterprise accounts
• Solid experience in driving adoption, renewal an expansion with key enterprise accounts. Experience in working with partners and ability to drive sales via partner eco-system
• Solid experience in overseeing management of successful Professional operations. Practical understanding and participation of the full lifecycle of executive level account management
• Excellent communication and presentation skills, to articulate the technological and business concepts and how to actualize them to different stakeholders
• Effective in managing complex digital transformation projects
• Proactive, innovative, organized and capable to work under pressure and a tight deadline
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