Technical Account Manager
Our Client is a Top Global Cloud IaaS Provider. They are looking for experienced and motivated Technical Account Manager to join their Developer Support team based in Hong Kong.
The Technical Account Manager (TAM) functions to ensure key enterprise customer success in building applications and services on the Cloud platform. The TAMs are engaged at the account level and provide assistance to the customer as an expert on the full line of Cloud-Platform services.
Responsibilities
• Field and resolve support inquiries from Enterprise customers; engaging the worldwide support engineering team as required
• Work directly with service teams to ensure that customer issues are resolved as expediently as possible
• Complete analysis and present periodic reviews of operational performance to customer
• Provide reviews of service disruptions, metrics, detailed prelaunch planning
• Make recommendations on how new offerings fit in the company architecture
• Available in non-business hours to handle urgent issues
Requirements
• Bachelor’s degree in Computer Science or related disciplines
• Highly technical and analytical with 5 to 7 years of Services Delivery / Troubleshooting experience
• Experience working within the software development or Internet industries
• Ability to juggle many tasks and projects in a fast-moving environment
• Experience working directly with Enterprise customers; Strong customer focus and bias for action. Ability to work with remote teams
• Must have demonstrated expertise in one or more of these areas:
o Systems administration (Linux, Windows)
o Networking (DNS, IPsec, BGP, VPN, Load Balancing)
o Programming / scripting (Java, Ruby, C#)
o Distributed Computing
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